IMPORTANT NOTICE:
We are currently operating with extended lead times for all manufacturing orders.
By trading with PCH Audio customers automatically accept 3-5+ month lead times may be possible and normal as per our terms - Thank you.
Returns
Goods which have been manufactured or supplied to order:
What you can return:
- Goods which are found to be defective from factory or have been damaged in transit.
- Goods you can give us valid reason to be unhappy with.
What you can't return:
- Goods you've decided you no longer want or need.
- Goods you've ordered accidently.
- Goods you've damaged by improper use or mishandling.
Resolution options for defective or damaged goods:
- Replacement - we will replace goods like for like, subject to availability.
- Customer credit - if replaceme isn't a viable option we can provide you with customer credit to spend with us.
- Refund - Full or partial, we will resolve the issue.
To be applicable for returns:
- You MUST inform PCH Audio of a problem within 3 days of receipt of goods.
- Goods must be in the same condition you received them.
- You must be able to provide a recent invoice or proof of purchase.
- We must receive damaged/faulty goods back before we can take action on a resolution.
PCH Audio withholds the right to decide what constitutes damage through manufacturing deficiency, and what constitutes damage by user mishandling or mis-operation.
PCH Audio also reserves the right to refuse returns if a customer's reasoning for dissatisfaction is deemed not fairly justified.